RocketHosts reserves the right to change this Policy any time, so please, check this page at least once a month or when in doubt. RocketHosts strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other RocketHosts customers and us against such harm.
Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three month, six month, one year, two years) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended.
Domain names and copyrights associated with the development of websites, are registered to the client if payment is made in full before work is commenced, or transferred to the client once payment in full has been made.
The previous does not apply to domain names registered via our RocketHosts webpage, or registrations that do not have associated development costs. Those registrations are done in your name effective immediately.
We do give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (We do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client. If cancellation is done by RocketHosts due to restrictions violation, there will be no refund. RocketHosts will only allow for the discount if cancellation is not the fault of the client, as determined by RocketHosts. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. RocketHosts reserves the right to change prices at any time.
You may cancel at anytime. Phone requests will not constitute acceptance of any cancellation. To cancel your account, please contact Customer Service at firstname.lastname@example.org. Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from RocketHosts that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.
If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.
You agree to use all RocketHosts services and facilities at your own risk. RocketHosts specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall RocketHosts be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold RocketHosts harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against RocketHosts, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless RocketHosts against liabilities arising out of:
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with RocketHosts’s server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from RocketHosts’s server.
RocketHosts shall be the sole judge of what violates this Policy.
RocketHosts is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the RocketHosts network, by customers or any other users of the RocketHosts network (including customers' customers); AND/OR over ANY network— if the message sent advertises or mentions a site hosted on the RocketHosts server.
We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an RocketHosts email address or web site URL is prohibited. The use of RocketHosts servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $500.
If you have any complaints or comments regarding Spam on our network, please direct them via email to abuse@RocketHosts.net.
All services provided by RocketHosts may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless RocketHosts from any claims resulting from the use of the service which damages the subscriber or any other party.
Pornography and sex-related merchandising is prohibited on all shared RocketHosts servers. This includes sites that may infer sexual content, or links to adult content elsewhere. This does not pertain to Dedicated Servers RocketHosts will be the sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to RocketHosts servers or any other server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
Hacker programs or archives
RocketHosts does not host sites of its competitors or web pages promoting sites of its competitors.
Any illegal activity, including adult content on shared servers, links to adult content web sites on shared servers, spamming or hacking will result in your site being shut down and all your files deleted without warning.
RocketHosts will be the sole arbiter as to what constitutes a violation of this provision.
RocketHosts may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. We consider mass email any email message sent to more than 25 email addresses or more than 10 news groups.
CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other RocketHosts customers. You will be notified in 24 hours about offending cgi script. No chat room or similar scripts allowed.
RocketHosts does not allow chat rooms. You can however link your site to a chat provider. Some examples of chat providers are: www.humanclick.com, www.liveperson.com, and www.livehumanhelp.com.
RocketHosts customers using in excess of the transfer allowed with their hosting package on a shared RocketHosts server, are encouraged to either move to a larger package, or contact us regarding either a shared dedicated, or dedicated server. Please contact RocketHosts Technical Support team for more information.
We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.
Any deliberate attempt to cause damage to RocketHosts's or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.
Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of RocketHosts, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, RocketHosts will attempt to recover the data from the most recent archive for a $50.00 fee.
By clicking on "I Agree" at the signup page, you accept all of the above.